Job description:
· Installation & configuration of the company’s computer hardware operating systems and applications
· Attending to queries logged on helpdesk by branches / end-users
· Analyzing calls logged to discover underlying issues/trends
· Diagnosing hardware and software faults
· Testing and implementing new technologies beneficial to the company
· Travelling to branches for maintenance / setup of new stores
· Following up with end users to ensure issues reported have been resolved
· Maintain point of sale equipment at branches
· Provide Internal tech support for Head Office and Distribution Centre
· Supporting the roll out of new Software Applications
· Active Directory setup and Maintenance
· Carry out I.T installations, implementations, configuration, roll outs & other technical duties as required
· Independent, reliable and efficient approach to work
For the particular role we also expect:
· Ability to translate technical issues and concepts into business language
· Decision Making skills
· Flexibility towards working hours, willing to work in a 24/7 on-call schedule
· Good team player, highly motivated
· Independent, reliable and efficient approach to work
· Proactive
· Regular and timely communication of requests / incident status
Requirements:
· A+ / N+ qualification
· Ability to think out of the box
· Ability to work in a fast-paced, high-pressured environment
· Excellent communication skills
· Matric
· Microsoft operating systems and configurations
· Own transportation and driver’s license
· Problem solving abilities
Job Type: Full-time
Ability to commute/relocate:
- Pinetown, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)
Application Deadline: 2023/09/08
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